GOT Performance Solutions

Crucial Conversation Training

Learn how to create mutual purpose and mutual respect to improve your results.

Difficult Conversations

Learn skills to engage high stakes conversations when opinions vary and emotions are strong.

Crucial Conversation Training

The difference between good organizations and the best is not how many problems they have - it is how respectfully and rapidly problems are solved.

Crucial conversations

Crucial conversations are characterized by high stakes, strong emotions, and varied opinions.

Why are they important?

Because there is a direct correlation between crucial conversations, dialogue, and success.

When people are in the throes of a high-risk conversation, much is uncertain. Fortunately, when people are able to honestly and accurately discuss all the relevant issues including facts, opinions, theories, and feelings, they make better choices. They identify problems early. They make better decisions. They take better action. They strengthen relationships.

In short, they get better results. Crucial Conversations: Tools for Talking When Stakes are High is based on research repeated in two dozen industries involving more than 20,000 employees.

This research has correlated crucial conversations practices with:

  • Increased productivity
  • Improved quality
  • Reduced defects
  • Increased leadership effectiveness
  • Greater inter-and intra-team cooperation
  • Accelerated change implementation
  • Enhanced individual influence
  • Improved diversity practices
  • Reduced safety incidents

Concisely, here is what the researchers found:

  • All relationships, families, teams, and organizations have problems.
  • The difference between good organizations and the best is not how many problems they have - it is how respectfully and rapidly problems are solved.
  • People's ability to confront emotionally and politically risky topics (crucial conversations) with each other is the #1 predictor of rapid problem solving.
  • If you want to become unstuck and improve your results and relationships, you need to improve your ability to deal with crucial conversations.
  • When faced with crucial conversations, you have only three options: avoid them, deal with them badly, or deal with them well. Crucial Conversations teaches the skills for dealing with them well.

Want to learn more? Click here to download the first chapter of Crucial Conversations - absolutely FREE!

How can you benefit from Crucial Conversations training? Call Got Performance Solutions today at 317-670-8084 to find out, or click here to contact us.

Crucial Conversations is a registered trademark of Vital Smarts.  George Okantey a certified instructor.